Privacy Policy

1. Introduction

SG Maintenance Group Pte Ltd (“SG Maintenance Group,” “we,” “us,” or “our”), a company registered in Singapore under Unique Entity Number 202447332N, operates the website maintenance.com.sg (the “Website”) and provides professional maintenance services, including plumbing, leak detection, clog removal, gas works, water heating, waterproofing, electrical services, water tank cleaning, and aircon services (collectively, the “Services”). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable laws.

By accessing the Website, contacting us, or engaging our Services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree with this policy, please refrain from using the Website or our Services.

2. Scope

This Privacy Policy applies to:

All users of the Website, including visitors, customers, and prospective customers.
Individuals who contact us via phone (+65 8889 1901), email (playlife1234@gmail.com), or other channels.
Customers who engage our Services for residential or commercial properties in Singapore.
Personal data collected online (via the Website) or offline (e.g., during service requests or on-site visits).

This policy does not apply to data collected by third-party websites or services linked from our Website, which have their own privacy policies.

3. Personal Data We Collect

Under the PDPA, “personal data” refers to data, whether true or not, about an individual who can be identified from that data or in combination with other information. We may collect the following types of personal data:

3.1 Data You Provide Directly

Contact Information: Name, email address (e.g., when you use playlife1234@gmail.com), phone number, and mailing address provided when requesting quotes, booking Services, or subscribing to updates.
Service-Related Information: Details about your property (e.g., HDB flat, condo, or landed property), service requirements (e.g., plumbing issues, electrical faults), or payment details (e.g., bank or credit card information for invoicing).
Feedback and Communications: Information shared via customer reviews, surveys, or direct communications with our team.

3.2 Data Collected Automatically

Website Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on the Website, and referral URLs, collected via cookies or analytics tools (e.g., Google Analytics).
Log Data: Server logs recording access times, error messages, or interactions with the Website.

3.3 Data Collected During Service Delivery

Property Details: Information about your property’s plumbing, electrical, or other systems, collected during on-site assessments or service visits.
Photographs or Videos: Images or recordings of the worksite (e.g., for leak detection or repair documentation), with your consent where required.

3.4 Data from Third Parties

Partners or Subcontractors: Information provided by third-party service providers (e.g., payment processors or subcontractors) involved in delivering our Services.
Publicly Available Data: Data obtained from public sources (e.g., business directories) for marketing or verification purposes, subject to PDPA compliance.

4. How We Collect Personal Data

We collect personal data through:

Website Forms: Contact or inquiry forms where you submit your details.
Direct Communication: Phone calls, emails, or in-person interactions when requesting or receiving Services.
Cookies and Tracking Technologies: Automated tools that collect usage data when you visit the Website (see Section 10 for details).
Service Interactions: Information provided during consultations, on-site visits, or follow-up communications.
Third-Party Services: Data shared by partners, such as payment gateways or analytics providers, with your consent or as permitted by law.

5. Purposes of Collecting Personal Data

We collect and process personal data for the following purposes, in compliance with the PDPA’s Consent, Notification, and Purpose Limitation obligations:

Service Delivery: To process service requests, provide quotes, schedule appointments, perform maintenance tasks (e.g., plumbing repairs, electrical installations), and issue invoices.
Customer Support: To respond to inquiries, provide updates, and address complaints via phone or email (playlife1234@gmail.com).
Website Functionality: To enhance user experience, analyze Website performance, and ensure security (e.g., through cookies and log data).
Marketing and Promotions: To send promotional materials, newsletters, or service offers, only with your consent (e.g., via email subscriptions).
Legal Compliance: To comply with Singapore laws, regulations, or government requests (e.g., tax reporting or safety audits).
Business Operations: To manage customer relationships, improve Services, and conduct internal analytics or audits.
Safety and Documentation: To document work performed (e.g., photos of repaired pipes) for quality assurance or warranty purposes.

We will notify you of the purposes for which your personal data is collected and obtain your consent unless an exception under the PDPA applies (e.g., data necessary for contractual obligations).

6. Consent and Withdrawal

6.1 Obtaining Consent

We will obtain your consent before collecting, using, or disclosing your personal data, except where permitted by the PDPA (e.g., for contractual necessity or legal obligations).
Consent may be express (e.g., ticking a checkbox on a form) or deemed (e.g., providing your details voluntarily for a service request).

6.2 Withdrawing Consent

You may withdraw consent for the collection, use, or disclosure of your personal data at any time by contacting us at playlife1234@gmail.com or +65 8889 1901.
Withdrawal of consent may affect our ability to provide certain Services (e.g., we may be unable to process a service request without your contact details).
Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

7. Disclosure of Personal Data

We may disclose your personal data to:

Service Providers: Subcontractors, payment processors, or IT vendors who assist in delivering Services, bound by PDPA-compliant agreements.
Business Partners: Third parties involved in joint promotions or referrals, with your consent.
Legal Authorities: Government agencies, courts, or regulators as required by Singapore law (e.g., for tax audits or safety investigations).
Successors: In the event of a merger, acquisition, or business transfer, subject to PDPA protections.

We will not disclose your personal data to third parties for purposes beyond those for which consent was given, except as permitted by the PDPA.

8. Data Protection and Security

We implement reasonable technical, physical, and organizational measures to protect your personal data from unauthorized access, loss, or misuse, in line with PDPA requirements:

Technical Measures: Encryption of sensitive data (e.g., payment details), secure servers, and regular software updates.
Physical Measures: Restricted access to physical records and secure storage of documents.
Organizational Measures: Staff training on PDPA compliance, access controls, and data protection policies.

Despite these measures, no system is completely secure. In the event of a data breach, we will notify affected individuals and the Personal Data Protection Commission (PDPC) as required by the PDPA.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected (e.g., to provide Services, comply with warranties, or meet legal obligations).
For example:
- Customer contact details may be retained for the duration of the service relationship and up to 7 years for tax or audit purposes, as required by Singapore law.
- Website usage data may be retained for up to 2 years for analytics purposes.
When personal data is no longer needed, we will securely delete or anonymize it in accordance with PDPA guidelines.

10. Cookies and Tracking Technologies

The Website uses cookies and similar technologies (e.g., Google Analytics) to collect usage data, improve functionality, and analyze performance.
Types of Cookies:
- Essential Cookies: Necessary for Website operation (e.g., navigation).
- Analytics Cookies: Track user behavior to improve the Website.
- Marketing Cookies: Deliver targeted ads, with your consent.
You can manage cookie preferences through your browser settings or our cookie consent popup. Disabling cookies may affect Website functionality.
For details on third-party analytics providers, refer to their privacy policies (e.g., Google’s Privacy Policy).

11. Your Rights Under the PDPA

Under the PDPA, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you, subject to verification and any applicable fees.
Correction: Request correction of inaccurate or incomplete personal data.
Withdrawal of Consent: Stop the collection, use, or disclosure of your data (see Section 6.2).
Complaint: Lodge a complaint with us or the PDPC if you believe your data has been mishandled.

To exercise these rights, contact our Data Protection Officer (DPO) at:

Email: playlife1234@gmail.com
Phone: +65 8889 1901
Address: 10 Admiralty St, #01-62 North Link Building, Singapore 757695

We will respond to requests within 30 days, as required by the PDPA. In some cases, we may deny access or correction requests (e.g., if disclosure would harm another individual or violate legal obligations).

12. International Data Transfers

Most of our operations are based in Singapore, and personal data is typically stored locally.
If personal data is transferred outside Singapore (e.g., to cloud servers or international subcontractors), we ensure the recipient provides a standard of protection comparable to the PDPA, through contracts or other safeguards.

13. Third-Party Links

The Website may contain links to third-party websites (e.g., social media platforms like Facebook or service providers like HeyLead).
We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing personal data.

14. Children’s Privacy

Our Website and Services are not intended for individuals under 18 years old.
We do not knowingly collect personal data from minors without parental consent. If we discover such data has been collected, we will delete it promptly.

15. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements.
The updated policy will be posted on the Website with the effective date. Continued use of the Website or Services after such changes constitutes your acceptance of the revised policy.
Significant changes (e.g., new purposes for data use) will be communicated via email or a Website notice, where feasible.

16. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Data Protection Officer:

Address: 10 Admiralty St, #01-62 North Link Building, Singapore 757695
Phone: +65 8889 1901
Email: playlife1234@gmail.com

If you are dissatisfied with our response, you may contact the Personal Data Protection Commission (PDPC) at:

Website: www.pdpc.gov.sg
Phone: +65 6377 3131

17. Miscellaneous

Compliance: This Privacy Policy is designed to comply with the PDPA and other Singapore laws. In case of conflict, Singapore law prevails.
Severability: If any provision of this policy is found to be invalid, the remaining provisions remain in effect.
Language: This policy is provided in English, the primary language for legal documents in Singapore.

Last Updated: May 28, 2025