Terms of Service

HomeTerms of Service

Terms of Service

1. Introduction

Welcome to maintenance.com.sg (the “Website”), operated by SG Maintenance Group Pte Ltd (“SG Maintenance Group,” “we,” “us,” or “our”), a company registered in Singapore under the Unique Entity Number 202447332N. These Terms of Service (“Terms”) govern your access to and use of the Website, as well as any services provided by SG Maintenance Group, including but not limited to plumbing, leak detection, clog removal, gas works, water heating, waterproofing, electrical services, water tank cleaning, and aircon services (collectively, the “Services”). By accessing the Website or engaging our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using the Website or our Services.

2. Eligibility

To use the Website or our Services, you must:

  • Be at least 18 years old or have the consent of a parent or legal guardian.
  • Be a resident of Singapore or a business entity registered in Singapore.
  • Provide accurate and complete information when requesting Services or contacting us.

3. Use of the Website

3.1 Permitted Use

You may use the Website to:

  • Learn about our Services.
  • Contact us via phone (+65 8889 1901) or email (playlife1234@gmail.com).
  • Access our blog and other informational content.
  • Request quotes or consultations for Services.

3.2 Prohibited Use

You agree not to:

  • Use the Website for any unlawful or unauthorized purpose.
  • Attempt to gain unauthorized access to our systems or networks.
  • Reproduce, distribute, or modify any content from the Website without prior written consent.
  • Use automated systems (e.g., bots, scrapers) to access or collect data from the Website.
  • Engage in any activity that disrupts or interferes with the Website’s functionality.

4. Services

4.1 Description

SG Maintenance Group provides professional maintenance services, including:

  • Plumbing Services: Pipe repairs, drain unclogging, water heater installation, and more.
  • Leak Detection: Advanced tools to detect and repair hidden leaks.
  • Clog Removal: Drain cleaning using high-pressure water jetting and plumbing snakes.
  • Gas Works: Installation, maintenance, and repair of gas appliances and pipelines.
  • Water Heating: Installation and repair of instant and storage water heaters.
  • Waterproofing: Sealing and protection against water seepage.
  • Electrical Services: Wiring, installations, and repairs.
  • Water Tank Cleaning: Hygienic cleaning of residential and commercial water tanks.
  • Aircon Services: Maintenance and repair of air conditioning units.

4.2 Service Requests

  • Service requests can be made via phone or email (playlife1234@gmail.com).
  • We aim to respond to inquiries promptly, with same-day service for emergencies where feasible.
  • All Services are subject to availability and may require on-site assessments before providing a quote.

4.3 Pricing and Payment

  • Pricing is transparent and provided upfront, with no hidden costs, as stated on the Website.
  • Quotes are estimates and subject to change based on the complexity of the work or unforeseen issues discovered during service.
  • Payment is due upon completion of the Service unless otherwise agreed in writing. Accepted payment methods include [list methods, e.g., bank transfer, credit card, PayNow].
  • Late payments may incur additional fees in accordance with Singapore law.

4.4 Cancellations and Refunds

  • You may cancel a Service request before work begins without penalty, subject to reasonable notice.
  • Cancellations after work has commenced may incur fees for labor or materials used.
  • Refunds, if applicable, will be processed in accordance with the Consumer Protection (Fair Trading) Act of Singapore.

5. Customer Obligations

When engaging our Services, you agree to:

  • Provide accurate information about the issue or service required.
  • Ensure safe and reasonable access to the property where Services will be performed.
  • Notify us of any hazards (e.g., electrical or structural issues) that may affect our work.
  • Comply with any safety instructions provided by our technicians.

6. Intellectual Property

  • All content on the Website, including text, images, logos, and blog posts, is the property of SG Maintenance Group or its licensors and is protected by Singapore and international copyright laws.
  • You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
  • The maintenance.com.sg logo and brand name are trademarks of SG Maintenance Group and may not be used without permission.

7. Privacy and Data Protection

  • We collect, use, and protect your personal data in accordance with our Privacy Policy and Singapore’s Personal Data Protection Act (PDPA).
  • By using the Website or Services, you consent to the collection and use of your personal information as outlined in the Privacy Policy.
  • We will not share your personal data with third parties except as necessary to provide Services (e.g., with subcontractors) or as required by law.

8. Limitation of Liability

  • To the fullest extent permitted by Singapore law, SG Maintenance Group shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or Services.
  • We strive to provide high-quality Services, but we do not guarantee that Services will be error-free or uninterrupted.
  • Our liability for any claim related to the Services shall not exceed the amount paid by you for the specific Service giving rise to the claim.

9. Warranties

  • We warrant that our Services will be performed with reasonable care and skill by qualified professionals.
  • Certain Services may include limited warranties on parts or labor, as specified in writing at the time of service.
  • Any claims under warranty must be reported within the warranty period and are subject to inspection by our team.

10. Indemnity

You agree to indemnify and hold SG Maintenance Group, its officers, employees, and affiliates harmless from any claims, losses, or damages arising from:

  • Your breach of these Terms.
  • Your misuse of the Website or Services.
  • Any damage to property or injury caused by your failure to provide accurate information or safe access to the worksite.

11. Termination

  • We reserve the right to terminate or suspend your access to the Website or Services if you violate these Terms or engage in conduct that we deem harmful to our business.
  • You may discontinue using the Website or Services at any time.

12. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Singapore.
  • Any disputes arising from these Terms or the Services shall be resolved through negotiation in good faith. If negotiation fails, disputes shall be submitted to mediation in Singapore before resorting to litigation.
  • Any legal proceedings shall be brought exclusively in the courts of Singapore.

13. Changes to These Terms

  • We may update these Terms from time to time to reflect changes in our Services or applicable laws.
  • The updated Terms will be posted on the Website with the effective date. Continued use of the Website or Services after such changes constitutes your acceptance of the revised Terms.

14. Contact Us

For questions about these Terms or our Services, please contact us at:

  • Address: 10 Admiralty St, #01-62 North Link Building, Singapore 757695
  • Phone: +65 8889 1901
  • Email: playlife1234@gmail.com

15. Miscellaneous

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and SG Maintenance Group regarding the Website and Services.
  • No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Last Updated: May 28, 2025